/ Platform Guide
ShopTrack 360 · Platform Guide

What is what.
Who uses what. Why it matters.

A plain-language walkthrough of every module, tracker, and report in the ShopTrack 360 portal. No technical jargon — just what each part does, who it is for, and how it connects to the bigger picture.

10
Tracker Modules
11
Report Shortcuts
6
User Roles
26
Aircraft Tracked
Who Uses This Portal

Six roles, one portal

Every person in the portal has a role. Your role determines which modules you can access, what actions you can take, and what data you can see. The color codes below are used throughout this guide to show who each module is built for.

Shop / Tech
Technicians who log task hours, WO hours, and indirect time. Primary users of the timesheet modules.
QA
Quality assurance inspectors who sign off on tasks, raise NCRs, and review inspection results.
Receiving
Receiving staff who log incoming parts, run receiving inspections, and manage PO-level discrepancies.
Stockroom
Stockroom staff who log kit movements from receiving to the shop floor. Stage 2 of the inventory workflow.
MRB / Eng
MRB and engineering personnel who review NCRs, issue dispositions, and approve corrective actions.
Management
Supervisors and managers who monitor productivity, review reports, and oversee all modules.
HR / Admin
HR and admin staff who manage user accounts, training records, and compliance exports.
Admin / Owner
Full platform access including the Admin Panel (all 9 tabs). admin, system, and owner roles share this access level. Admin accounts have no stamp number — stamp fields are bypassed automatically.
Helpdesk
Read-only workspace access plus the Support tab in the Admin Panel. Used for IT support and first-line troubleshooting. Cannot create, edit, or delete records.
Visitor
Read-only observer role. Can view the workspace and navigate modules but cannot clock in, start WO sessions, or write any data.
Tracker Modules

Where work gets recorded

Tracker modules are the primary data-entry points in the portal. This is where technicians, QA inspectors, and receiving staff log what they did, when they did it, and on what aircraft or part. Every entry is permanent, audit-logged, and synced to BigQuery within 60 seconds.

⚡
Task Timesheet
/timesheet
Shop / TechQA
What it does
Technicians clock in and out of specific tasks on specific aircraft. Each entry captures the S/N, task number, work order, and total hours worked.
Why it matters
The primary source of labor data for every report, dashboard, and compliance export in the system.
📋
WO Timesheet
/wo-timesheet
Shop / Tech
What it does
Technicians log hours against work order numbers. Feeds the WO Tracker and team-hours reports.
Why it matters
Provides WO-level labor visibility alongside task-level data from the Task Timesheet.
🕐
Indirect Hours
/indirect
Shop / TechManagement
What it does
Logs non-production time: training, meetings, rework not tied to a specific task, and other indirect labor categories.
Why it matters
Captures the full labor picture — direct and indirect — for accurate productivity and overhead analysis.
🔧
Tooling DB
/tooling-cert
Shop / TechManagement
What it does
Tooling certifications and calibration records. Populated via Admin bulk import. Tracks certification dates, expiry dates, and certifying authority.
Why it matters
Satisfies AS9100 §7.1.5 and FAA Part 145.109 tooling compliance requirements. Expired tools are flagged automatically.
🎓
Training DB
/planning
Shop / TechHR / AdminManagement
What it does
Employee training and qualification records. Populated via Admin bulk import or manual entry in the Planning module. Tracks task-specific qualifications, course completions, and expiry dates.
Why it matters
Satisfies AS9100 §7.2 and FAA Part 145.163 competence documentation requirements.
✅
QA Tracker
/qa-tracker
QAManagement
What it does
Inspection queue, search, and activity log. QA inspectors approve or reject completed tasks, capture approval photos, and raise NCRs from this module.
Why it matters
Satisfies AS9100 §8.6 and FAA Part 145 inspection record requirements. All inspection records are permanently stored.
⚠️
NCR Process Tracker
/ncr
QAMRB / EngManagement
What it does
6-step nonconformance workflow: initiation → detailed description → disposition + root cause → corrective action → tech stamp → QA closure.
Why it matters
Satisfies AS9100 §8.7 and FAA Part 145.211 nonconformance record requirements. NCRs cannot be deleted — only closed or superseded.
📦
Receiving Inspection
/receiving
ReceivingQA
What it does
Stage 1 of the inventory workflow. Logs incoming parts, runs receiving inspections, and raises Receiving NCRs (RNCRs) on failed items.
Why it matters
Satisfies AS9100 §8.4 and FAA Part 145 incoming inspection requirements. Failed items are quarantined until the RNCR is closed.
🏪
Stockroom
/stockroom
ReceivingManagement
What it does
Stage 2 of the inventory workflow. Logs kit movements from the stock room to the shop floor, staging, or quarantine.
Why it matters
Provides full parts traceability from receiving through shop floor use. All movements are timestamped and audit-logged.
📊
Inventory Tracker
/inventory
ReceivingManagement
What it does
Current status view for all inventory items across both workflow stages. Shows In Stock, Temporarily Unavailable, Re-purchase Needed, and Quarantine statuses.
Why it matters
Single source of truth for parts availability. Referenced by the shop floor before starting tasks that require specific kits or parts.
Report Shortcuts

Where you read what happened

Report shortcuts open pre-built data views directly from the workspace. No navigation required — click a shortcut and the report loads in the right panel with live data. Every report supports filters by serial number, task, work order, PO, and date range.

📑
All Reports
Central reports hub. All reports auto-refresh every 30 seconds and are filterable by date range (default: Last 7 Days). Timezone: America/Los_Angeles.
ManagementQAHR / Admin
⚡
Task Timesheet
All completed timesheet entries with employee name, stamp number, aircraft S/N, task number, work order, hours, and rework flag. Satisfies FAA Part 145 maintenance record and AS9100 §8.5.2 traceability requirements.
Management
📋
WO Timesheet
WO-level labor records with hours per work order. Feeds the WO Tracker productivity view.
Management
✅
QA Task Report
QA inspection results by task, including inspector name, stamp, result, and approval photo link.
QAManagement
⚠️
QA NCR Report
NCR records sourced from the Datastream sync (qaNcrReports table). Note: portal NCR closures appear after the next Datastream sync cycle.
QAManagement
📝
NCR Log
All open and closed shop NCRs with NCR number, aircraft S/N, task number, status, disposition, and corrective action. Satisfies AS9100 §8.7 requirements.
QAMRB / EngManagement
📦
Rec NCR Log
All open and closed receiving NCRs with RNCR number, PO number, part number, status, and disposition. Satisfies AS9100 §8.4 requirements.
ReceivingQAManagement
🕐
Actual Hours
Aggregated actual hours by aircraft S/N and task. Used for planned vs. actual productivity comparisons.
Management
📸
QA Live Data
Today's inspection activity with live counts of approved, rejected, and pending tasks. Hardcoded to daily view with a Today date badge. Used for daily QA stand-ups and shift handover.
QAManagement
📦
Rec Inspection
All Stage 1 receiving inspection entries with PO number, part number, kit number, and inspection result.
ReceivingManagement
🔧
Tooling Certifications
All tooling records with certification date, expiry date, and certified-by. Expired tools are highlighted. Satisfies AS9100 §7.1.5 and FAA Part 145.109 requirements.
ManagementHR / Admin
🎓
Employee Training
All training records with employee name, training type, task number, completion date, and expiry date. Expired records highlighted. Satisfies AS9100 §7.2 and FAA Part 145.163 requirements.
HR / AdminManagement
✈️
MRO Report
Consolidated MRO operations view combining task hours, WO data, QA status, and NCR counts per aircraft.
Management
Other Areas of the Portal

Beyond the workspace

These areas are accessed separately from the main workspace — each has its own purpose, its own audience, and in some cases its own login gate.

📊
G-Dash (Overhead Monitor)
/gdash
Management
A dark-mode overhead display designed for shop floor monitors. Shows live productivity, NCR counts, and schedule attainment at a glance. Refreshes every 60 seconds.
Note: Designed for large screens mounted in the shop. Not intended for individual use on a laptop or phone.
📈
Pulse Dash
/metrics
Management
Hours chart with 3 bars per aircraft S/N and a Schedule Attainment panel. Shows how the shop is tracking against plan in near real-time.
Note: Best viewed on a desktop or tablet. Data refreshes automatically.
🎯
KPIs Dash
/kpis-dash
Management
Three-tab KPI dashboard. Performance tab is live — productivity %, first-pass %, rework hours, and open NCRs polled every 60 seconds from MySQL. Workforce Attrition and Safety & OSHA tabs show data from admin-entered workforce and safety events.
Note: Performance tab data is live. Workforce and Safety data is entered by admins via the KPI Data tab in the Admin Panel.
⚙️
Admin Panel
/admin
Admin / OwnerHelpdesk
9-tab admin panel: Records, Users, Audit, Import (9 modes), Support, Instructions, System Status, Tenants, and KPI Data. Protected by a separate PinGate. Accessible to admin, system, and owner roles (all tabs) and helpdesk (Support tab only).
Note: All Admin Panel actions are permanent and audit-logged. The KPI Data tab is used to enter workforce events (new hires, separations) and safety events (recordables, near misses) that power the KPIs Dash.
🗂️
WO Planning
/wo-template
Management
7-step work order creation workflow. Atomically creates the WO record and links it to the planning system. WOs are immutable once created — deactivate rather than delete.
Note: WO numbers are permanent. If a WO was created in error, set it to inactive via the PUT endpoint.
How It All Connects

One system, not nine separate tools

Every tracker, report, and module in ShopTrack 360 feeds the same underlying database. That means a timesheet entry logged by a technician at 8 AM shows up in the management dashboard by 8:01 AM — no exports, no emails, no manual updates.

⚡
Real-Time Sync
Every entry in every tracker syncs to BigQuery within 60 seconds. Management dashboards in Looker Studio and G-Dash reflect live data at all times.
🔒
Everything Is Audited
Every action — every login, every entry, every edit — is recorded in an immutable audit log. Nothing can be changed or deleted without a trace.
🎯
Role-Gated Access
You only see what your role permits. A technician cannot access the Admin panel. A QA inspector cannot edit another inspector's sign-off. Access is enforced at the API level.
Ready to get started?

Log in to the workspace with your Workspace ID and passcode. If you need access, contact your system administrator.